If for any reason you are not 100% happy with your purchase please look over the following conditions and contact me if there is an issue.
RETURNS POLICY & REFUNDS
If goods received arrive damaged you must get in contact me within 24 hours of receiving the items and provide reference photos to be eligible for replacement or a refund.
Many products are ‘made to order’ and therefore cannot be returned or exchanged, unless the Product is deemed damaged, in accordance with the Australian Consumer Law guarantees. In order to facilitate a return under these Terms and Conditions, Customers must contact me as soon as possible.
Returned Goods must be returned in their original packaging with all accessories.
Change of Heart
I do not offer refunds or exchange due to change of heart.
No returns or exchanges will be offered for ‘specialty’ made to order products where artwork has been made to order according to your choice of size and frame. This includes where the customer has provided their own artwork/images (photo acrylic blocks, photo wall acrylics, photo canvas etc) and for commissioned works or specialty items including custom sizing and framing.
Faulty or Damaged Goods:
Where an item is found to be faulty within the first 24 hours after delivery or is already damaged on delivery, and the customer notifies me of that fault, then I will either:
Replace or Repair the faulty Good at my discretion; or
I have the option to offer a full or partial refund dependant on the amount of damage to the product.
Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to attention of delivery driver/provider. Where Goods are already damaged on delivery, I require photographic evidence of the damage to be e-mailed before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
Posters, photographs and art prints are carefully rolled with protective paper to protect against dust before being packaged in a heavy duty postal tube.
Prints should only be removed by a professional framer.
I am not responsible for any scratches or damage to a print once it has been removed from its packaging and therefore no refunds or exchanges will be offered.
I reserve sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
I may seek reimbursement of any costs incurred if the Product is found to be in good order.
Authorised Returns: All shipping will be through an authorised transport company and at the buyer’s expense.
Contact me if you require further assistance. Unauthorised returns may incur extra fees.
Every effort will be made to have your order ready by any specified production and delivery time-frames. However, we take no responsibility for delay by Couriers, shipping agents or ‘out of stock’ situations.